Terms & Conditions

Your statutory rights are not affected

Puréety Gourmet Flavours are completely dedicated to your total satisfaction. If you have any suggestions or comments, please e-mail us at info@pureety.com


Out of Stock Policy

If items are out of stock we will e-mail you to and advise of lead times.


Delivery Schedule

For UK orders we will send your order out within 5 working days of receiving it. For international orders please contact us at info@pureety.com for prices and lead times.


Credit Card Security

Puréety Gourmet Flavours use Barclaycard to process all orders.

Barclaycard uses 128-bit encryption to safely transmit credit card information across the internet. For added security your credit/debit card details are processed by Barclaycard and are never seen or stored by Puréety Gourmet Flavours


Guarantee

Puréety Gourmet Flavours offers a complete no-quibble money-back guarantee;


Reaching Us

If you have any questions at all, please contact us by one of the following means:

Email: info@pureety.com
Telephone: +44 (0) 1253896435
Fax: +44 (0) 1253896435
Post: Puréety Gourmet Flavours, PO Box 149 Poulton Le Fylde Lancashire FY6 6BD.

Our office hours are 8.30 - 5.30 p.m. Monday to Thursday and 8.30 - 1.30 on Friday. Calls charged at the usual national rate.


Privacy Policy

Information is collected from order details, occasional competitions, and through e-mail enquiries. From time to time, this information may be used to inform of special offers and the like. If you do not want to receive this information, please let us know at the time of your enquiry.

Puréety Gourmet Flavours do not disclose buyer's information to third parties. Cookies are used on this site but only to keep track of the contents of your shopping basket once you have selected an item.

The type of information we will collect about you includes:

We will never collect sensitive information about you without your explicit consent.

We will not send unsolicited emails to consumers unless you have given us your consent. If you email us or order from us, but do not wish to continue to receive regular bulletins, then please send an email with the word "unsubscribe" and your address will be deleted.

If you have any questions/comments about privacy, you should email us at info@pureety.com

Complaints

Any complaint will be acknowledged within 5 working days, and will be resolved to mutual satisfaction within 15 working days. During the interim the customer will be informed of the progress. In the first instance contact the office via COMPLAINTS, and he personally will endeavor to resolve the problem. If the complaint is due to our carriers, TNT, we will resolve it with you the customer first, and settle the issue with our carriers later.

Any comments at all on our products or service will be taken very seriously.